Privacy Policy
Last updated: June 12, 2026
BlueTap Plumbing ("BlueTap," "we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect when you visit our website, request a quote, or contact us, how we use and share it, and the choices you have. By using our website or contacting us, you agree to the practices described here.
1. Information We Collect
Information you give us. When you submit a quote request, call, text, or email us, we may collect your name, phone number, email address, service address, your service area, the type of service you need, and any details you choose to share about your request.
Information collected automatically. When you visit our website, we and our service providers may automatically collect technical and usage information such as your IP address, device and browser type, pages viewed, referring pages, and the dates and times of your visits. This information is gathered through cookies, pixels, and similar technologies (see "Cookies and Tracking Technologies" below).
Local storage. Our website stores a small flag in your browser to remember when you have dismissed our on-site announcement banner. This is used only to improve your experience and is not used to identify you.
2. How We Use Your Information
- To respond to your quote requests and inquiries, schedule visits, and provide our plumbing and heating services.
- To contact you by phone, text message, or email about your request, appointment, or service.
- To send you service updates and, where permitted, promotional messages you can opt out of at any time.
- To operate, maintain, secure, and improve our website.
- To measure the performance of our website and advertising, and to show you relevant ads on other websites and platforms.
- To comply with legal obligations and protect our rights, property, and safety, and those of others.
3. Text Messaging and Calls
When you provide your phone number, you agree that we may call and send text messages to you about your quote, appointment, and service. Message frequency varies. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, and you can reply HELP for assistance. Opting out of text messages will not affect our ability to contact you by phone or email about a service you have requested.
Your consent to receive marketing calls or texts is not a condition of purchasing any goods or services. We do not sell or share your mobile phone number or text-messaging opt-in information with third parties or affiliates for their own marketing or promotional purposes.
4. Cookies and Tracking Technologies
We and our third-party analytics and advertising partners use cookies, pixels, tags, and similar technologies to operate the website, understand how it is used, measure the effectiveness of our advertising, and deliver and personalize ads on third-party websites and platforms. Some of these partners may set their own cookies or identifiers and may combine the information they collect with information from other sources.
You can control cookies through your browser settings and limit interest-based advertising through your device and platform ad settings and through industry opt-out tools. If you disable cookies, some parts of the website may not function as intended. Because there is no consistent industry standard, our website does not respond to "Do Not Track" signals.
5. How We Share Your Information
We do not sell your personal information. We may share it in the following circumstances:
- Service providers. With vendors who perform services on our behalf, such as website hosting, customer-relationship and lead management, telephone and text-messaging delivery, email delivery, and analytics. These providers may only use your information to perform services for us.
- Advertising and analytics partners. With partners that help us measure and deliver advertising, subject to their own privacy policies.
- Legal and safety. When required by law or legal process, or to protect the rights, property, or safety of BlueTap, our customers, or others.
- Business transfers. In connection with a merger, acquisition, financing, or sale of assets.
6. Data Retention
We keep personal information only for as long as needed to fulfill the purposes described in this policy, including providing services, meeting our legal and accounting obligations, and resolving disputes, after which we delete or de-identify it.
7. Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Choices and Rights
You may request access to, correction of, or deletion of your personal information, and you may withdraw your consent to receive marketing communications, subject to legal limits. To make a request, contact us using the details below. We will respond as required by applicable privacy laws, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).
9. Children's Privacy
Our website and services are intended for adults and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
10. Third-Party Links
Our website may link to third-party websites and services that we do not control. This policy does not apply to those sites, and we encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will take effect when we post the updated policy.
12. Contact Us
If you have questions or requests regarding this Privacy Policy or your personal information, contact us at:
BlueTap Plumbing
1500 Fern St
Phone: (778) 242-4440
Email: [email protected]